V Velos Sync

Support

Talk to a person

We are a small team and we answer our own email. Write to the address that matches what you need and you will hear back from someone who can actually fix it.

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Product support & early access

support@velosmetrikllc.us
Setup help, sync questions, billing, bug reports, or a request to join the early access list. Include the shop name and, for a bug, roughly when it happened — it makes finding it much faster.

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Privacy & data requests

privacy@velosmetrikllc.us
Access, correction, export or deletion of your personal data, and any question about how we handle it. See the Privacy Policy for what you are entitled to and our response times.

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Security

security@velosmetrikllc.us
Vulnerability reports and anything that looks like abuse of the service. Acknowledged within two business days. Details on our Data & Security page.

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Business, partnerships & press

hello@velosmetrikllc.us
Everything else, including integration partnerships and marketplace platform enquiries.

Response times

  • Support email: within 1 business day, Monday to Friday.
  • Privacy and data requests: acknowledged within 5 days, fulfilled within 30 days.
  • Security reports: acknowledged within 2 business days.

Postal address

Velos Metrik LLC
2008 Finch Ct
Colorado Springs, CO 80909
United States

Before you write in about a sync problem

Two things solve most of them, and both take under a minute:

  1. Check Connected shops in your dashboard — if a shop shows Authorization expired, reconnect it. Marketplace tokens expire, and an expired token stops that shop syncing while the others keep working.
  2. Open the affected listing and check whether it was edited directly on the marketplace after its last sync. Velos Sync will show you both versions and let you choose which one wins.

If neither applies, email us with the order or listing id and we will look at the sync log for that record.